Posts Tagged "Salon Management"
Dec15

Hair Salon Answering Service – Ca...

Posted at 10:30 AM • No Comments

Successful salons give lot of importance for providing customer service as it strengthens their reputation and image. A happy and satisfied client becomes your evangelist and may refer more clients. However, providing customer service is time consuming as it requires your staff to interact with your clients on a regular basis, but what if this process is automated?

Hair Salon Answering Service is the answer to make customer service fully automated!

Hair Salon Answering Service is a unique service in which live operators professionally answer your calls, delivering excellent customer service to take your company to the next level. The friendly live operators act as your salon receptionists and answer your callers in your salon’s name, professionally answering questions on salon hours and pricing.

This automated customer service is able to determine hairstylist schedules, booking your client appointments right over the phone. All Hair Salon Answering Service appointments go directly to your salon in e-mail format and include client name, contact information, and services requested (such as cut, color, blow drying, and waxing treatments). It also allows you to reschedule or cancel an appointment.

If you have an online store that sells hair shears or styling products and shampoos, Hair Salon Answering Service assists you in entering your orders and boosting your revenues. Your clients can call in at any time and the live operators will walk them through their order. The live operators are fully trained and can also help your customers choose the perfect product for their hair type!

When you run a hair salon, your staff needs to be updated about the latest styles and trends. This often requires headlining events and producing hair shows. Hair Salon Answering Service makes it easy to organize your events simply by having live operators answer your calls, reserve seats for your guests and attendees, and give event schedules.

The current economic conditions aren’t too favorable and every salon cannot afford to invest time and money in training their staff about effective customer services. Many small sized salons think of adding this responsibility to their current staff instead of hiring a dedicated salon assistant. This has its own flaws but with automated customer service, things become more easy and manageable. Do you think Hair Salon Answering Service can help your salon business?

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Dec9

Double your business with effective...

Posted at 2:59 PM • No Comments

Salon management is an integral part of cosmetology education. Managing a salon is a business and every salon owner should run it like any other business. There are many owners who think that business in the hair industry is different but it is not! After all, business is business.

If you are a salon owner and facing problems due to a bad economy, you should get back to basics. This means implementing proper rules and standards for all your employees so that they remain highly motivated and efficient. Handling salon employees is one of the most important aspects of salon management as they present the face of your salon to the clients. Happy and motivated employees will ensure better customer service that can double your business at no extra cost.

Tips for effective salon management:

  • Set standards and guidelines. It is important that all your employees understand the rules of your salon. This is not to create a wrath amongst them but to ensure smooth functioning of day to day operations.
  • Continuing cosmetology education is essential so that your staff is aware about the latest trends and practices in the hair industry. This will update their knowledge and help them pass on vital information and tips to your clients. Happy clients will bring in more referrals, thereby doubling your business. Therefore invest in training your staff with online cosmetology programs.
  • Appreciation boosts confidence and self esteem. Make it a point to appreciate your employees who have covered that ‘extra mile’ to satisfy a client.
  • Have fun. Do you remember when the last time you took your staff to lunch was? Salon management is not only related to deal with salon, it involves handling people as well. Start innovative programs or activities that bring your employees together. A good team is worth a million.
  • Are you a competent salon owner? You have to ask this question to yourself on a continuous basis. You are the face of your salon and your staff sees your actions every day, they watch how you carry yourself, how you talk with clients, how you deal with employees, etc. To be a true leader, you have to be competent to earn respect from your employees and clients. Remember, you run the salon, don’t let the salon run you.

Salon management involves many other factors for successful handling your business. There are various aspects that require consistent efforts to achieve the desired objectives. The above mentioned tips should act as basic guidelines for effective salon management.

Learn how to double your salon business by subscribing to FREE online cosmetology education program from ScissorBoy: www.scissorboy.com